Q: hOW Many Glasses DOES ONE BARREL of frizzenti SERVE?
A: Each barrel holds 150 x 125ml glasses.
Q: Do I have to set-uP and clean up after MY PARTY?
A: No, this is all looked after by Salute!
Q: WHAT HAPPENS IF I NEED MORE THEN ONE BARREL OF FRIZZENTI?
A: Salute will never get in the way of a good party! We will always carry a small amount of extra stock based on your chosen menu. Extras can be paid for by the hosts, or guests (by the glass).
Q: I like the sound of Menu 'C' However my guests would prefer Vodka instead of Rum, can I change this option and will it cost me more?
A: Of course, just let us know your wishes... we want your event to be perfect! There may be additional charges. We customise your bar to suit you and your guests.
Q: How do I order Salute?
A: Salute will only host one event per day, dedicating our time ensuring your experience is extra special. To secure your booking we would require a 30% deposit. The remaining balance is to be paid 4 weeks prior to the event taking place, we will contact you to double check everything such as times, address, and menu. We can take payment through: BACS, Paypal, cash or card.
Q: wHAT HAPPENS IF i NEED TO CANCEL MY BOOKING?
A: If you wish to cancel your event for whatever reason, we are happy to give you a full refund providing this is 28 days prior to your scheduled event. This will be refunded by the same means you paid your deposit. Anything after this time frame will be non refundable due to stock being purchased and other events and fayre’s not being able to be booked or attended. Any licensing applications that have been applied for will be non refunded.
Q: I don’t want to cancel my booking, i want to postpone, is this possible?
A: If you wish to postpone your booking please do so in writing as soon as possible with your new proposed date. There will be no fee’s or loss of money, providing we have your new date available.
Q: WHAT DO WE DRINK FROM?
A: For private events, Salute will supply a limited amount of glassware with the back up of fully recyclable plastic glasses, if there is glass wash facilities available we will be more then happy to use this so no extra hire is required. If there is no glass wash facilities available we can certainly provide you with a quote to hire any extras which may be needed. For all public event such a festivals plastic flutes will be provided. All recycled.
Salute will add a £50 glasswear refundable deposit to any order where glasses are required. If any glasses are lost or broken during your hire if Salute at no fault of ours there will be a £1 per glass fee to pay. This will be deducted from your glasswear fee and the difference will be refunded to you within 3-5 days after your event.
Q: salute SIGNS, LIGHTS AND FLOWERS INCLUDED... CAN I CHOOSE THE COLOURS?
A: Salute have neutral décor prepared and ready to go! If you wish to supply your own accessories in your chosen colours, we're happy for you to do so.
Q: What is the minimum time needed to apply for a TENs? (Temporary Events Notice)
A: Ideally we ask for 14 working days (Monday - Friday) from when the event is taking place, please speak to us about this. If this raises concerns.
Q: What Hygiene Rating do you have?
A: We are proud to achieve a level 5 hygiene rating and wherever possible it will be displayed
Q: Do you take photo’s during your public/ private events?
A: Yes we usually take photos during the day for social media purpose and to keep our website up to date. If you wish for us not to do so please pop this is writing when you secure your date. We fully respect everyone’s privacy and wishes.
Q. I have ordered a Hamper and this hasn’t arrived after the quoted 3 - 5 days as stated on the website, what do i do?
A: Contact us and we will contact the courier used either; Evri or Royal Mail so we can track the parcel for you. We will refund your postage fee paid. Unfortunately Salute regrets to inform you we can not refund you for the Hamper.